Communities of Practice as a Way
to a More Human-Oriented Knowledge Management

Marco Bettoni
ETH Zürich

[abstract]

Introduction

    Community of Practice

    Knowledge interactions

    Transforming the organisation

    Costs of a CoP

    Benefits of a CoP - to the organisation

    Benefits of a CoP - to the individual

    Historical retrospect

    CoP examples

Three messages

Message 1

    Knowledge Management

    Knowledge System

    Knowledge Challenge

    Knowledge Management Gap

    Coping with the KM-GAP

    A COP BRIDGES THE KM-GAP

Message 2

   Structural CoP model

    Community of Practice - Definition

    CoP Life Cycle

    A COP IS MADE BY  ELEMENTS AND STAGES

Message 3

   Legitimate Participation

    Organisational Learning Loop

    A COP REQUIRES LEGITIMATE  PARTICIPATION

A Way to a More Human-Oriented KM