Individual Knowledge Management with MailTack

Third International Workshop on Theory and Applications of Knowledge MAnagement

TAKMA 2002 - In Conjunction with DEXA 2002, Aix-en-Provence, France, September 2 - 6, 2002

Individual Knowledge Management with MailTack

Marco C. Bettoni, Robert Ottiger, Rolf Todesco, Kurt Zwimpfer
Individual Knowledge Management Laboratory, Bielstr. 10, CH-4104 Oberwil - http://www.ikm-lab.ch/

Abstract

In this paper we present our research results in the domain of individual knowledge management and collaborative learning: the MailTack system. MailTack is a stand-alone software tool that we use to understand our behaviour in complex E-Mail discussions [To01] with the aim of contributing to a systematic Individual Knowledge Management and Team Learning [Be01]. MailTack has been developed in two projects: the KnowNet project [Me01], part of an Esprit call, started 1998 and finished 2000 and the KnowPort project, a research project from our individual knowledge management laboratory that is still going on [Be98].

We begin with a short overview over the result of the KnowNet project to demonstrate the difference and the relation between organisational and individual knowledge management. We will then point out the main goals of the KnowPort project and explain some of the key elements of our theoretical background called Radical Constructivism. On this basis we will then present the characteristics of MailTack and demonstrate the functions and the main user interfaces with some screenshot. Finally we will close by summarising the individual knowledge management capabilities of MailTack.

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